REFUND & CANCELLATION POLICY

Effective Date: January 15, 2026

MICROPARK® ONCLOUD PRIVATE LIMITED (“Micropark”, “we”, “our”, or “us”) provides subscription-based and license-based digital products and services, including cloud platforms, software applications, and related services. This Refund & Cancellation Policy outlines the terms under which subscriptions may be cancelled and refunds may be issued.

By purchasing or subscribing to any product or service provided by MICROPARK® ONCLOUD PRIVATE LIMITED, you agree to this policy.

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1. Subscription Nature

All Micropark products and services are offered on a subscription or prepaid basis, providing uninterrupted access to features and services for the selected billing period.

2. Cancellation Policy

You may cancel your subscription at any time, subject to the following conditions:

• Cancellation requests must be made before the next renewal date to avoid future charges.
• Upon cancellation, access to the subscribed service will continue until the end of the current billing cycle.
• No additional charges will be applied after successful cancellation.

Cancellation can be initiated through:

• Your account or app settings, or
• The platform through which the subscription was purchased (Google Play Store / Apple App Store / Web Portal).

3. Refund Policy (General)

All payments made to MICROPARK® ONCLOUD PRIVATE LIMITED are non-refundable, unless explicitly stated otherwise in a specific product agreement.

• We do not provide refunds for partially used subscription periods, unused time, or early cancellations.
• Cancelling a subscription does not entitle the user to a refund for the remaining period.

4. Google Play Store Subscriptions

For subscriptions purchased via Google Play Store:

• Billing, cancellation, and refunds are governed by Google Play’s policies.
• Users may cancel subscriptions at any time through their Google Play account.
• Refund eligibility, if any, is determined solely by Google and not by Micropark.
• Micropark does not have the authority to override Google Play’s refund decisions.

5. Apple App Store Subscriptions

For subscriptions purchased via Apple App Store:

• Billing, cancellation, and refunds are managed entirely by Apple.
• Cancellation must be done through the user’s Apple ID subscription settings.
• Refund requests must be submitted directly to Apple and are subject to Apple’s approval.
• MICROPARK® ONCLOUD PRIVATE LIMITED cannot process or guarantee App Store refunds.

6. Microsoft Store or Microsoft Marketplace Subscriptions

For subscriptions purchased through the Microsoft Store or Microsoft Marketplace (including Microsoft AppSource):

• Subscription billing, renewals, cancellations, and refunds are governed by Microsoft’s terms, subscription policies, and refund guidelines.
• Users must manage subscription cancellations directly through their Microsoft account, Microsoft Store, or Microsoft 365 / Admin Center, as applicable.
• Refund eligibility, if any, is determined solely by Microsoft and is subject to Microsoft’s review and approval.
• MICROPARK® ONCLOUD PRIVATE LIMITED does not have the authority to approve, deny, or process refunds for subscriptions purchased via Microsoft Store or Microsoft Marketplace.

To prevent automatic renewal charges, subscriptions must be cancelled at least 24 hours before the next billing or renewal date, in accordance with Microsoft policies.

7. Minimum Cancellation Timing (Store Compliance)

To comply with Google Play and Apple App Store policies, users are advised to cancel subscriptions at least 24 hours before the renewal date. Failure to cancel within this timeframe may result in automatic renewal and billing for the next cycle.

8. Service Termination by Micropark

MICROPARK® ONCLOUD PRIVATE LIMITED reserves the right to suspend or terminate services without refund in cases of:

• Violation of Terms & Conditions
• Abuse, misuse, or unlawful activity
• Security or operational risks

9. Policy Updates

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any material changes will be communicated via our platform or registered email. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For questions or assistance related to cancellation or billing (excluding app store–managed refunds), please contact:
📧 info@micropark.in

11. Acceptance

By subscribing to or using any product or service provided by MICROPARK® ONCLOUD PRIVATE LIMITED, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.